funbet Platform Privacy Notice

This page describes what we collect when you use funbet and how we keep that data protected. We take your privacy seriously and comply with applicable data protection regulations in the jurisdictions where we operate. Our approach is transparent: we tell you what we collect, why we collect it, and who has access to it.

When you register an account on funbet, deposit funds, place bets, or play live-dealer games, we collect personal information necessary to verify your identity, process payments, and deliver our services. We also collect technical data—your device type, IP address, and browsing behaviour—to improve performance and detect fraud. This notice explains each category and your rights regarding your data.

Our servers may sit outside your jurisdiction, but we apply the same security standards globally. We use encryption, access controls, and regular audits to protect your information. If you have questions about how we handle your data, contact our support team through the in-app chat or email. We respond to data requests and privacy inquiries in English and Indonesian.

What Data We Collect on funbet

We collect personal data in several categories. First, identity information: your full name, date of birth, national ID number or passport details, and address. We require this for account verification (KYC) before you can deposit or withdraw funds. This is a legal requirement in most jurisdictions where funbet operates, including Indonesia.

Second, contact information: your email address and phone number. We use these to send account notifications, password reset links, and withdrawal confirmations. You can manage notification preferences in your account settings, but we retain the ability to contact you for security alerts and legal compliance matters.

Third, payment information: the payment methods you link to your account (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We do not store full payment credentials; instead, we store tokenised references that allow us to process transactions without retaining sensitive data. Payment processing is handled by third-party providers who comply with PCI DSS (Payment Card Industry Data Security Standard).

Fourth, behavioural data: your betting history, game selections, account balance, and transaction records. We collect this to personalise your experience, detect unusual activity, and comply with anti-money-laundering regulations. This data is stored in our secure database and is accessible only to authorised funbet staff and compliance officers.

Fifth, technical data: your IP address, device type, operating system, browser type, and pages visited. We use this to optimise our mobile app and website, troubleshoot technical issues, and detect fraud. We also use cookies and similar tracking technologies to remember your preferences and session state.

Our funbet Data Protection Policy

We use your data for specific purposes. Identity and payment information are used to verify your account, process deposits and withdrawals, and comply with legal obligations. Behavioural data helps us detect fraud, prevent money laundering, and improve our platform. Technical data optimises performance and security. We do not use your data for purposes beyond these without your explicit consent.

We retain your data for as long as your account is active, plus a retention period required by law (typically 5-7 years for financial records). After this period, we delete or anonymise your data unless we are legally required to retain it. You can request deletion of your account and associated data by contacting support, subject to legal and regulatory requirements.

1. Your right to access

   You can request a copy of all personal data we hold about you. We provide this within 30 days of your request.

2. Your right to correct

   If your data is inaccurate, you can request correction. Update your profile directly in account settings or contact support.

3. Your right to delete

   You can request deletion of your account and data, subject to legal retention requirements.

4. Your right to object

   You can object to certain data processing, such as marketing communications. Adjust your preferences in account settings.

We share your data with third parties only when necessary. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) receive payment information to process transactions. Compliance and anti-fraud partners receive transaction data to detect suspicious activity. We do not share data with advertisers or data brokers. All third parties are contractually bound to protect your data and use it only for the purposes we specify.

Our servers are located in multiple regions to ensure service availability. Your data may be transferred to and stored in jurisdictions outside Indonesia. We apply the same security standards globally and comply with data protection laws in each jurisdiction where we operate. If you have concerns about data transfers, contact our support team.

We encrypt all data in transit and at rest. Two-factor authentication adds an extra layer of security to your account. Regular security audits ensure our systems remain protected against emerging threats.

We use cookies to enhance your experience on funbet. Essential cookies are required for login and session management. Preference cookies remember your settings. Analytics cookies help us understand how you use our platform. You can manage cookie preferences in your browser settings, though disabling essential cookies may affect functionality. We do not use cookies to track you across other websites.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. In Indonesia, this is the Office of the Deputy for Supervision of Personal Data Protection. We also welcome direct complaints through our support team. We investigate all complaints and respond within 30 days.

This privacy notice applies to all funbet services—our website, mobile app, live-dealer tables, sportsbook, and slot games. We may update this notice to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of funbet after updates constitutes acceptance of the revised notice. For questions about our privacy practices, contact us through the in-app chat or email our support team. We maintain English and Indonesian support to assist you.